General Terms and Conditions
Welcome to Caxino Casino. We provide this Terms and Conditions page to set out the rules that govern use of our platform and the relationship between us and our users. These terms explain account duties, eligibility, permitted use, promotional rules, payment handling, dispute procedures and how we update the terms. By using Caxino Casino you agree to comply with these conditions; if you do not agree you should stop using the service. We encourage you to read this page carefully and contact our support team if you need clarification.
Account responsibilities
Registration and verification
Users must register with accurate, current information and complete any identity verification we require. Verification may include documents or other checks to confirm identity and payment ownership. Accounts remain the responsibility of the registered holder until we accept a verified change of ownership request.
Account security
You are responsible for keeping login details confidential and for all activity under your account. Notify us immediately if you suspect unauthorized access. We may suspend or close accounts where security is compromised or where we suspect breach of these terms.
Eligibility requirements
Access to Caxino Casino is limited to persons who meet our age and other eligibility criteria. You must not open or operate an account if you are under the minimum age required or otherwise excluded from using gambling services. You must comply with any local restrictions that apply to you; it is your responsibility to ensure use of the service is lawful where you are located.
Acceptable use of the service
Caxino Casino must be used in a lawful and fair manner. Prohibited activity includes using multiple accounts to abuse promotions, attempting to manipulate game outcomes, fraud, money laundering, or any conduct that disrupts the service. We may suspend, restrict or close accounts suspected of prohibited use and retain related funds where permitted.
Bonus and promotion rules
Promotions, bonuses and free spins are subject to specific terms that govern eligibility, wagering, expiry, game restrictions and maximum stakes. General principles include that bonuses are offered at our discretion, may be linked to verification, and may be withdrawn if we detect abuse. Real money bets and bonus funds may be treated differently for wagering and withdrawal purposes; consult the applicable promotion terms for details.
Deposits and withdrawals
Payments must be made using accepted methods and in accordance with any limits we publish. Deposits typically credit instantly, but processing times may vary by method. Withdrawals are processed after any required verification and are subject to minimum and maximum limits and processing times. We do not guarantee specific timing for external banking systems. We may refuse or reverse transactions that breach these terms or applicable law.
Dispute handling
If you have a complaint, contact our support team and provide relevant information. We will acknowledge and investigate complaints and aim to resolve them promptly. If a dispute cannot be resolved directly, we may offer escalation to an independent dispute resolution body where available and appropriate under the applicable terms.
Updates to the terms
We may update these terms from time to time. Material changes will be posted on the site and, where appropriate, notified to account holders. Continued use of the service after changes are published constitutes acceptance of the updated terms. You should review this page regularly to stay informed about current conditions.