If you need help, our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. We can help with account verification, deposits and withdrawals, troubleshooting, or questions about active promotions and featured games. Contact us via live chat, email or phone and we’ll respond promptly. Support is available through convenient channels across local hours, and our team can guide you step-by-step for any account or technical enquiry.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat; email replies within 2 hours) |
| General enquiries | [email protected] (Mon-Fri, standard reply within 24 hours; urgent issues prioritised) |
| Affiliate enquiries | [email protected] (Mon-Fri, account manager response) |
| Phone | +64 9 378 4521 (phone lines open local hours; callbacks available) |
| Working hours | Mon-Fri, 09:00-22:00 |
Contact by email
Email is the preferred contact method for detailed requests, account-related issues or situations that need explanations or documents. Please include a clear subject line and up-to-date contact details, plus your account ID where relevant, to avoid delays. Attaching any supporting files helps us resolve your query faster; allow up to 48 hours for a full reply.
Submit your enquiry
Response Time
Support response times vary by request. Most enquiries are answered within one business day. Simple account or payment questions are usually resolved quickly; more complex issues, such as verification problems or security checks, may take longer depending on their nature and require additional time to investigate. We aim to keep you updated and will contact you as soon as we have progress or a resolution.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas for improving the site, games and promotions. Every message is read carefully by our team and helps shape future updates, fix issues and improve the player experience. Send your thoughts via live chat or email so we can keep making the site better for everyone.