Privacy Policy

We are QWE and this Privacy Policy explains how we collect, use, store and protect personal information when you interact with our online casino services. The page describes the types of data we process, the purposes for that processing, the safeguards we apply, and your options for managing your data. We use clear, practical terms so you can understand what we hold about you, how long we keep it, and how to exercise your rights related to access, correction and deletion.

Types of data we collect

We collect three main categories of information to operate our services and meet legal obligations.

Personal data

This includes name, date of birth, contact details, postal address and identity documents submitted for account verification. We also record account credentials and communications with our support team.

Technical data

Technical data covers IP address, device identifiers, browser type, operating system, connection timestamps and location where permitted. This data helps with security, fraud prevention and site performance.

Transactional data

Transactional records include deposits, withdrawals, wagers, game history and payment method details. We store transaction metadata needed for account management, dispute resolution and compliance.

How we use your information

We use collected data to provide, operate and improve our services, to process payments, verify accounts and prevent fraud. Data also supports customer service, regulatory reporting and compliance with anti-money laundering and age-restriction rules. We do not use your data for purposes that are incompatible with those described without obtaining consent where required.

Data protection and security practices

We implement administrative, technical and physical controls to protect personal data from unauthorized access, loss or misuse. Security measures include access controls, encryption in transit and at rest where appropriate, secure storage and regular security testing. Access to personal data is limited to authorized personnel with a legitimate business need.

Cookies and tracking technologies

We use cookies and similar tracking technologies to enable essential site functions, remember preferences and analyse site usage. Some cookies are strictly necessary, while others are used for analytics and performance. You can manage cookie preferences via your browser or the cookie settings on our site.

Your rights

You have the right to request access to the personal data we hold about you, request correction of inaccurate information, request deletion where retention is no longer necessary, and request restriction of processing in certain circumstances. To exercise rights we may require identity verification. If you object to processing based on legitimate interests we will review and respond in line with applicable law.

Data sharing and third parties

We share data with service providers who process information on our behalf, including payment processors, fraud prevention and identity verification vendors, and IT hosting partners. We may disclose data to comply with legal obligations or to protect our rights and safety. All third parties are required to protect data and use it only for specified purposes.

Updates to this privacy policy

We may update this Privacy Policy to reflect changes in law, our services or data practices. Material changes will be notified on the site with an updated effective date. Continued use of our services after changes indicates acceptance of the revised policy.